New patients
How to measure new-patient return rates without misleading yourself
A practical way to define a new patient, choose a return window and avoid misleading comparisons in your practice reporting.
Read the insight →Insights · The thinking behind the numbers
Good reporting starts with better questions.
Practical notes on practice data, useful measures and the work behind a dashboard you can trust.
Attendance
DNA reporting: start with the appointment status
How to distinguish DNAs, cancellations and reschedules, choose a denominator and reconcile attendance reporting to your appointment book.
Read the insight →Reporting foundations
Before you automate a practice report, prove the numbers
A practical sequence for validating practice-management exports, reconciling totals and choosing a repeatable reporting refresh process.
Read the insight →Get in touch
Start with the question you can't answer.
Tell me what you're trying to understand and where the numbers live. We'll work out what needs to happen next.