New patients
How to measure new-patient return rates without misleading yourself
A practical way to define a new patient, choose a return window and avoid misleading comparisons in your practice reporting.
Read the insight →Adelaide · Allied health reporting
I build reporting for allied health practices — appointments, new patients, care plans and practitioner performance — from the practice data you already have. A management view you can run the practice from, with numbers you can trace back to the source.
Sec 01 — The problem
Your practice-management system runs the diary. That doesn't mean it gives you a clear view of what's driving the practice. Appointments, new patients and care plans sit in separate reports — and you're left joining the dots.
Ask yourself
How many new patients come back for a second visit — and how much digging does it take to find out?
Ask yourself
Can you see how appointments, care plans and attendance differ by practitioner?
Ask yourself
When the monthly report and the appointment book disagree on non-attendance, can you explain why?
Sec 02 — How it works
Start with the questions. Get the numbers right. Then make the reporting repeatable.
Step 01 · Your practice
We look at what you need to know, what your practice system holds, and where the current reports fall short.
Step 02 · Prove the numbers
I build the reporting around your practice, check it against the source, and refine it with you.
Step 03 · Make it repeatable
Once the numbers are proven, we agree how to keep them current and the reporting useful as your practice changes.
Scope, costs and ongoing support are agreed around your practice before work begins.
Sec 03 — Work
South Australian university · Background
My reporting background includes work at a South Australian university.
The discipline behind Wedge is the same: make fragmented data usable, reconcile the numbers and build a management view people can trust.
Founding allied-health implementation · Prototype
A chiropractic practice using PracticeHub. I've built a prototype, initially with sample data, covering appointments, new patients and care plans.
It includes an overview, a new-patient funnel, care-plan status and monthly tracking of non-attendance (DNAs). The owner responded positively and wanted to continue the work.
Same implementation · Next steps
Next: validate the prototype against real PracticeHub exports, resolve differences and refine the measures with the owner.
Then establish a repeatable refresh process. Automation follows once the numbers are proven. Measurable client outcomes are still to be established.
Insights
Practical notes on the questions behind a useful practice dashboard.
New patients
A practical way to define a new patient, choose a return window and avoid misleading comparisons in your practice reporting.
Read the insight →Attendance
How to distinguish DNAs, cancellations and reschedules, choose a denominator and reconcile attendance reporting to your appointment book.
Read the insight →Reporting foundations
A practical sequence for validating practice-management exports, reconciling totals and choosing a repeatable reporting refresh process.
Read the insight →Sec 04 — Who you'd be working with
I'm Steve. My background is in operational reporting, including work at a South Australian university — bringing fragmented data together, reconciling the numbers and making the reporting useful.
Wedge is allied-health-first. I bring that same discipline to appointments, new patients, care plans and practice performance. You work directly with the person building your reporting.
Sec 05 — Get in touch
New patients who don't return. Gaps in the diary. Care plans you can't easily track. Tell me the question your current reports don't answer, and we'll start there.